Thursday, April 17, 2008
On-Demand CRM Poised for 41Percent Growth (NewsFactor via Yahoo! News)
The on-demand CRM market is expected to grow by a compound annual rate of 41 percent over the next three years, driven primarily by small and midsize businesses (SMBs). But as software-as-a-service CRM vendors fill the SMB niche, Microsoft is poised to be a powerful player at the expense of Salesforce.com.
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